Frequently Asked Questions (FAQs)
General Questions
1. What is Célla Curated Ambience?
Célla Curated Ambience is a luxury home fragrance brand specializing in clean, beautifully crafted candles designed to enhance your space and elevate your mood. Our candles are made with 100% natural soy wax, premium fragrance oils, and cotton-core wicks, ensuring a clean, even burn.
2. Are your candles handmade?
Yes! Each candle is hand-poured with care using high-quality, sustainable ingredients.
3. What makes your candles different from others?
Our candles are crafted with:
✔ Vegan, cruelty-free, and sustainable ingredients
✔ No phthalates, pesticides, or GMOs
✔ Long-lasting, clean-burning soy wax
✔ Fragrances that enhance mood, ambiance, and relaxation
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Product & Ingredients
4. What ingredients do you use in your candles?
We use 100% natural soy wax, premium fragrance oils certified for candle making, pure essential oils, and cotton-core wicks for a clean and safe burn.
5. Are your candles safe for pets and children?
Yes! Our candles are free from harmful toxins, but we always recommend keeping lit candles out of reach of pets and children for safety.
6. Do you use essential oils in your candles?
Yes! We blend pure essential oils and premium fragrance oils to create balanced, long-lasting scents.
7. How long do your candles burn?
Burn time varies by size:
Medium (4 oz): 30+ hours
Large (8 oz): 40+ hours
XLarge (10oz): 65-70+ Hours
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Ordering & Shipping
8. Where do you ship to?
We currently ship within Japan. For international orders, please contact us.
9. How long does shipping take?
Orders are processed and shipped within 7 days. If an item is out of stock, we will notify you via email.
10. How much does shipping cost?
Shipping fees vary by region and package size. Please refer to our Shipping Policy for details.
11. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
12. What if my candle arrives damaged?
We’re sorry! If your order arrives damaged, defective, or incorrect, please contact us within 7 days for a replacement or refund.
13. Can I return or exchange a candle?
Yes, if the candle is unused and in its original condition. Returns must be made within 7 days of delivery. Please check our Return Policy for details.
14. What items are non-returnable?
We cannot accept returns for:
❌ Used candles
❌ Candles damaged by the customer
❌ Returns without prior contact
❌ Orders received more than 7 days after the delivery date
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Candle Care & Use
15. How can I get the best burn from my candle?
To maximize burn time and scent throw:
Trim the wick to ¼ inch before each burn
Allow a full melt pool to form before extinguishing (prevents tunneling)
Burn candles for no more than 4 hours at a time
16. Why is my candle tunneling?
Tunneling happens when the wax doesn’t melt evenly. To prevent this, always burn your candle until the entire top layer is melted—especially on the first burn.
17. Can I reuse my candle jars?
Absolutely! Once your candle is finished, clean the jar with warm, soapy water and reuse it for storage or decor.
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Payment & Customer Support
18. What payment methods do you accept?
We accept Credit Card (Online) and PayPal. For alternative payment options, please contact us.
19. How can I contact customer support?
For any questions or concerns, email us at support@cellacurated.com or fill out the contact form on our website.
20. Do you offer custom candles or bulk orders?
Yes! If you're interested in custom scents, event candles, or bulk orders, please reach out—we’d love to work with you!